The Minister for Energy and Green Transition, John Jinapor, has cautioned that under performance and poor customer service within district offices of the Electricity Company of Ghana (ECG) could trigger a major organisational shake-up.
Speaking to journalists on Tuesday, April 14, the Minister expressed concern over delays in responding to power outage reports in some parts of the country, describing the situation as unacceptable.
While acknowledging the overall efforts of the company, Mr. Jinapor noted that certain district offices were falling short, particularly in their responsiveness to customers experiencing electricity disruptions.
He disclosed that he has directed the Managing Director of ECG to conduct an internal review of the affected districts to identify lapses and implement corrective measures swiftly.
The Minister warned that failure to improve service delivery could lead to significant changes within the organisation.
“There are some negative developments. I also get reports of where, in some particular districts, there is liturgy. The level of responsiveness is not encouraging. Generally, I know you are doing a good job, but there are some isolated cases where I must be frank. As a minister, I am not happy, and I have directed your MD to do some exercise there.
“If it means that we should do a shake-up like any other organisation, we would have to do a shake-up, but don’t let us get there,” he cautioned.
Mr. Jinapor urged ECG staff to take their responsibilities seriously and improve responsiveness to ensure reliable service for consumers.
“You have a duty, you have your work cut out for you, so please let’s do that.”
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