Ghana Water Limited (GWL) has revealed that customer arrears totalling around GH¢2 billion are constraining its cash flow, limiting the company’s ability to expand services and upgrade infrastructure.
The company reported that although approximately 220 million gallons of water are produced nationwide daily, only 106 million gallons are accounted for, leaving 114 million gallons unaccounted for.
In the Accra region, weekly demand is estimated at 210 million gallons, but a shortfall of 73 million gallons persists. GWCL attributes this gap largely to customer arrears and losses from unaccounted-for water.
Speaking at the inauguration of the Revenue Enhancement Teams on Wednesday, February 4, an initiative designed to strengthen revenue mobilisation and improve service delivery, Managing Director Adam Mutawakilu noted that the losses stem from both technical and commercial challenges.
“Our assessment over the period indicates that about 32% of the non-revenue water relates to technical losses due to aged pipes and transmission and distribution lines.
About 78%, however, results from illegal connections, meter bypassing, billing anomalies, and outright water theft,” the company stated.
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